Terms of Service

1. Introduction

Welcome to SupShip ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the SupShip platform, website, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Definitions

• "Seller" or "You": The individual or business entity using our platform to sell supplements.
• "Customer": The end consumer who purchases products through a Seller's store.
• "Platform": The SupShip dropshipping and fulfillment system.
• "Products": Supplements available through our catalog for dropshipping.
• "Custom Products": Products with your custom branding and labels.
• "Order": A purchase made by a Customer through your connected store.

3. Eligibility

To use SupShip, you must:

• Be at least 18 years old
• Have the legal capacity to enter into binding contracts
• Operate a legitimate business
• Comply with all applicable laws and regulations in your jurisdiction
• Not be located in a country subject to EU or international sanctions

4. Account Registration

4.1 Account Creation

You must create an account to use our Service. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4.2 Business Information

You must provide valid business information including but not limited to:

• Legal business name and registration details
• VAT number (if applicable)
• Banking information for payouts
• Contact information

5. Service Description

5.1 Platform Services

SupShip provides:

• Access to a catalog of white-label supplement products
• Product customization tools including label upload and design
• Integration with e-commerce platforms (Shopify, WooCommerce, etc.)
• Order management and fulfillment services
• Automated order processing through our fulfillment partners

5.2 Service Limitations

We do not:

• Guarantee specific sales volumes or success
• Provide medical or health advice about products
• Handle customer service for your end customers (this is your responsibility)
• Control pricing of products to end customers

6. Pricing and Payments

6.1 Fees

Our fee structure includes:

• Subscription fees (if applicable)
• Commission per fulfilled order
• Any applicable transaction or processing fees

Specific pricing is displayed in your account dashboard and may be updated with reasonable notice.

6.2 Payment Terms

• All fees are in EUR unless otherwise stated
• Commissions are charged per order upon fulfillment
• Subscription fees (if applicable) are billed monthly in advance
• You authorize us to charge your designated payment method
• Failed payments may result in service suspension

6.3 Taxes

You are responsible for all taxes associated with your use of the Service, including VAT, sales tax, and any other applicable taxes in your jurisdiction.

7. Product Customization and Labels

7.1 Label Requirements

When creating Custom Products, you must:

• Use our provided templates or follow our specifications
• Upload only content you have rights to use
• Ensure compliance with EU supplement labeling regulations
• Not make false or misleading health claims
• Include all mandatory labeling information

7.2 Label Review

• We reserve the right to review and reject labels that don't comply with regulations
• Pre-approved templates are designed for automatic approval
• Custom designs may require additional review time
• We are not liable for regulatory non-compliance of your custom labels

7.3 Intellectual Property

• You retain ownership of your brand elements (logos, designs)
• You grant us a license to use your branding for order fulfillment
• You warrant that you have rights to all uploaded content
• You indemnify us against IP infringement claims related to your content

8. Order Fulfillment

8.1 Order Processing

• Orders are automatically synced from your connected stores
• We process orders through our fulfillment partners
• Processing times vary by product and location
• You are responsible for communicating delivery times to customers

8.2 Shipping

• We ship to designated EU countries
• Shipping times are estimates and not guaranteed
• Customs, duties, and import fees are the customer's responsibility
• Undeliverable packages may incur return fees

8.3 Product Quality

• We work with vetted fulfillment partners to maintain quality
• We are not the manufacturer of the products
• Product specifications are provided as-is
• You are responsible for product descriptions to your customers

9. Returns and Refunds

9.1 Customer Returns

• You establish your own return policy with your customers
• We can facilitate returns through our fulfillment partners
• Return shipping costs are typically borne by the customer or seller
• Refunds to customers are your responsibility

9.2 Service Refunds

• Subscription fees are generally non-refundable
• We may issue credits for service failures or errors on our part
• Commission refunds may be issued for unfulfilled orders

10. Your Responsibilities

10.1 Compliance

You agree to:

• Comply with all applicable laws and regulations
• Maintain required business licenses and permits
• Follow EU supplement regulations and advertising rules
• Not make unauthorized health claims
• Handle customer data in compliance with GDPR

10.2 Customer Relations

You are responsible for:

• Your own customer service and support
• Processing refunds and handling complaints
• Managing customer expectations
• Your marketing and advertising practices

10.3 Prohibited Activities

You may not:

• Use the Service for illegal purposes
• Sell counterfeit or unauthorized products
• Make false or misleading claims about products
• Violate any third-party rights
• Attempt to circumvent our systems or fees
• Resell or redistribute access to our platform
• Scrape or collect data from our platform without permission

11. Intellectual Property

11.1 Our IP

The SupShip platform, including all software, designs, trademarks, and content, is our property or our licensors' property and is protected by intellectual property laws.

11.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

12. Privacy and Data Protection

12.1 Privacy Policy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

12.2 GDPR Compliance

• We process personal data in accordance with GDPR
• You are a data controller for your customer data
• We act as a data processor for order fulfillment
• You must have appropriate consent from your customers

13. Limitation of Liability

13.1 Service Availability

• We strive for high availability but don't guarantee uninterrupted service
• We may perform maintenance that temporarily affects service
• We are not liable for losses due to service interruptions

13.2 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

13.3 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless SupShip, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any law or regulation
• Your product listings and customer interactions
• Infringement of third-party rights by your content

15. Term and Termination

15.1 Term

These Terms remain in effect while you use the Service.

15.2 Termination by You

You may terminate your account at any time through your account settings or by contacting us. You remain responsible for any outstanding fees.

15.3 Termination by Us

We may suspend or terminate your account:

• For violation of these Terms
• For fraudulent or illegal activity
• If required by law
• At our discretion with reasonable notice for other reasons

15.4 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Outstanding fees become immediately due
• We may delete your account data per our retention policies
• Provisions that should survive (payment obligations, liability limitations) will continue

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or platform notification. Your continued use of the Service after changes constitutes acceptance. If you don't agree to changes, you must stop using the Service.

17. Modifications to Service

We may modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Service.

18. Third-Party Services

18.1 Integrations

Our Service integrates with third-party platforms (Shopify, WooCommerce, payment processors, fulfillment partners). Your use of these services is subject to their respective terms.

18.2 No Endorsement

We do not endorse or assume responsibility for third-party services, and we are not liable for any issues arising from their use.

19. Dispute Resolution

19.1 Governing Law

These Terms are governed by the laws of the Republic of Bulgaria, without regard to conflict of law principles.

19.2 Dispute Resolution Process

Before filing any legal action, you agree to attempt to resolve disputes informally by contacting us at office@supship.io.

19.3 Jurisdiction

Any legal action must be brought in the courts of Sofia, Bulgaria, and you consent to the exclusive jurisdiction of such courts.

20. General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and SupShip.

20.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

20.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

20.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

20.5 Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet/utility failures.

20.6 Language

These Terms are provided in English. Any translations are for convenience only, and the English version controls in case of conflicts.

21. Contact Information

If you have questions about these Terms, please contact us at: